The Great Guimaras Ultrasound Gaffe Conclusion

ultrasound

In my previous post, “The Great Guimaras Ultrasound Gaffe,” I was scheduled for an ultrasound this past Saturday at 3:30 pm. Here’s the conclusion to that story in which my limited patience was pushed to the utmost limits. After living in the Philippines for over five years, I have become more patient in some situations but when the doctor from Iloilo City that was scheduled to do my ultrasound at the Centri Clinical Laboratory  blew me off, I hit the roof.

 

The ultrasound room at the healthcare clinic

 

I don’t remember a time when I’ve been more irritated in over five years of living in the Philippines. As the doctor at the Provincial Hospital in Guimaras had suggested a follow-up ultrasound after diagnosing me with a fatty liver, I wanted to make sure I had that test done as soon as the physician had recommended.

So when the receptionist at the lab had rescheduled my ultrasound for Saturday at 3:30 pm, I was utterly happy to get it done and learn if losing 13 pounds, exercising regularly and eating healthier had done the trick, since Fatty Liver Disease, FLD, is completely reversible.

My wife received a text shortly after 2 pm on Saturday that the doctor from Iloilo was on her way to Guimaras to do the ultrasound. After my nephew Sharwin sent a text message to our local trike driver, NoNo, to meet us at our gate, my asawa and I hurried over to our entrance where our tricycle driver had just pulled up.

We raced across town to the Centri Lab where the receptionist spoke to my wife in the local Ilonggo language. The resulting translation floored me: The doctor had already stopped at the clinic and was on her way to two other clinics on our island province. She then would proceed to the local Provincial Hospital. She did not wait even though we had received the text message from the receptionist to come over, an hour earlier than scheduled, for my ultrasound, and had arrived within 15 minutes of said message.

I was livid!

The receptionist, head down, furiously sent off a flurry of text messages to the inconsiderate doctor. She reported to my anxious asawa that she had no idea when the doctor would return to the clinic.

lab service Centri Clinical Lab Guimaras

 

I fumed. I waited. After 30 minutes, still furious, I walked outside. Our driver NoNo spied me across the street, wheeled his trike over, and asked: “Is it OK?”

“No, it is NOT, OK,” I replied and advised him I did not have any idea when we might be done. He took off, probably glad to escape the angry kano.

The receptionist had already fled the scene when I returned but another doctor, that my wife had spoken to on a previous occasion, was talking to my asawa. The physician informed my spouse that the doctor would probably not return until the evening because of all the patients she had to see at the local hospital.

waiting for an ultrasound at Centri Clinical Lab Guimaras

 

That was it for me. I left and made my way down the path to the front entrance.

I do not expect to be regarded as a “king” in the Philippines though I am aware I am often given special consideration from the locals without even asking. I only expect to be treated as anyone else. That’s all I ask. Of course, I realize a doctor is pressed for time, no matter what country they may reside in.  But for the receptionist to text message my wife that the physician was on her way and after arriving within 15 minutes of the message without the doctor having the courtesy to wait or make an attempt to come back, is disrespectful and unprofessional, in my opinion.

My wife and I took off on foot for the 30-minute walk home and as we passed the local provincial hospital in Guimaras, where the doctor was supposed to have so many patients, I went in to find the doctor. A nurse on duty and familiar with the ultrasound department (the hospital has an ultrasound machine but it is too old to be of any use, I am informed by the nurse) advises me that there is no doctor on duty. 

I thanked her and left. My asawa had gone ahead home. We will now go to Iloilo to have my ultrasound done. At least I know the physicians there are professional and can get the job done for me in a timely fashion. But the Centri Clinical Laboratory in Guimaras? We won’t be returning. Ever. And I’m sure the receptionist there is very happy about that. And frankly, so am I.

Author: The Kano

POST AUTHOR: "THE KANO." Dave DeWall, "The Kano", is the Publisher & Editor-in-Chief of "Philippines Plus" in publication since August 2009. He is also the CEO of Lizard Poop Productions and author of the best-selling guide book "The Philippines Expat Advisor." Dave moved to the Philippines in July 2009 from Central Illinois with his lovely wife of over 19 years, "The Sainted Patient Wife." The couple reside in a rural province in Western Visayas, Guimaras. The small island province is said to have the sweetest mangoes in the world. They do not have any children but are the proud owners of eight active canines, including a Belgian Shepherd called "Killer" "Killer" has bitten five people in the last two years along with one goat and a carabao. "Killer" doesn't like strangers. Or goats. Or carabaos.

8 thoughts on “The Great Guimaras Ultrasound Gaffe Conclusion

  1. Ha, I wonder if the doctor didn’t stick around because they thought that you didn’t show up for your previous appointment (i.e. to avoid getting blamed, maybe the receptionist didn’t tell the doctor about the ultrasound miscommunication and just told the doctor that you canceled your appointment)

    1. Could be, Lance. Very strong possibility. I was able to get an ultrasound yesterday in Iloilo at a place that had extremely modern equipment and a staff of professionals. More on that visit in the next post.

  2. Dave,
    I can understand your getting upset. I had a EMG test done Tuesday of last week because of leg pain the last month. Results were supposed to be done last friday. Well they weren’t done until yesterday. Also had blood work done. My uric acid is really high. So they put me on meds to reduce it. Also have to change my diet and drink tons of water, which I already do. I thought my cholesterol was fine at 184. Well according to my doctor now the range is only up to 150instead of 200. So she put me on Crestor which is 80p each. Supposed to take it every other month. My insurance will reimburse us, but will ask my doctor to switch to a cheaper one like what I was taking last year that worked great. Total cost of everything was about 9000p.

    1. I know Anne takes good care of you, Papa Duck, and that you’re eating healthy. Sorry to hear about the uric acid problem. Not surprised your test results were delayed but Melinda and I found an excellent clinic in Iloilo which I’ll be talking about in my next post.

      But 150 is the new norm for cholesterol now? I’ll have a blood test done at our new clinic as my cholesterol had been in the higher range near 200 before. Thanks for that info. Hope the new medications work out for you and glad to hear your insurance will reimburse you. Have you tried Generics Pharmacy? We can always find cheaper meds there per a recommendation from Mindanao Bob years ago and always get our medications from there now. Take care.

  3. Dave, my last comment about rabbit food and calcium was an idle speculation by my doc friend. It’s informed speculation and a guess at the same time. He had lived 60+ years without an attack, then started eating rabbit food and boom, stones. So he pointed at the salads (this was 15 yrs ago).

    Anyway, mention it to a doc as to whether or not it could cause another attack. Seems unlikely to me, but my doc friend blames it.

    1. Your doctor friend could very well be right, Owen. Since lettuce is not available in Guimaras, I really only have salads for a few days when we do our shopping in Iloilo where we can buy lettuce. I do eat more vegetables and fruits now and have cut out all processed snacks and eat only whole grain products. I already paid a visit to the doctor when I saw your remark so next time I go in for an ultrasound, I will pose that question.

  4. I don’t want to make this a forum for old guys and their health issues, but there is a lot of evidence that not only is there no value to taking statins (they don’t increase mortality for example) but there is significant evidence that they are not good for you. You might look it up, but I won’t take them anymore.

    1. It’s OK. DaveW, if I believe the demographics for this website the majority of my readers are males between the ages of 40-65. Fortunately I have been able to control my high cholesterol before by a simple diet change and exercise and lowered it by 100 points back in the States. If I can avoid taking any medications, aside from the meds being used to reduce my kidney stones, I always go the route of less medication.

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